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Skip to contentPARIS ROSE GOLD
Operated by TOKYO PHONE TRADING
Last Updated: August 2026
Welcome to Paris Rose Gold.
The website parisrosegold.com and the products and services offered through it are operated by TOKYO PHONE TRADING, Dubai, United Arab Emirates.
Throughout these Terms & Conditions, the terms “Paris Rose Gold,” “Company,” “we,” “us,” and “our” refer to TOKYO PHONE TRADING, operating the Paris Rose Gold brand.
The terms “customer,” “you,” and “your” refer to any person or entity accessing our website, purchasing a product, submitting an order, requesting customization, or otherwise using our services.
These Terms & Conditions govern your access to our website and all purchases, customized orders, services, communications, approvals, payments, deliveries, warranties, and transactions entered into with us.
By accessing our website, placing an order, submitting payment, approving a design or customization, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these Terms & Conditions, you should not place an order or use our services.
Nothing contained in these Terms & Conditions is intended to exclude, restrict, or waive any mandatory consumer right that cannot lawfully be excluded under applicable law.
Paris Rose Gold specializes in premium, luxury, customized, personalized, and specially finished electronic products and accessories.
Our products may include, among other things:
Customized smartphones
Customized Apple iPhones
Customized Apple Watches
Gold-plated devices
Precious-metal plated products
Special-color finishes
Custom engraving
Personalized designs
Carbon-fiber components
Luxury accessories
Limited editions
Made-to-order products
Bespoke products manufactured or modified according to customer specifications
Many products offered by Paris Rose Gold are individually prepared, modified, plated, engraved, finished, assembled, or customized after an order is placed.
Accordingly, many of our products constitute Special Orders and are materially different from ordinary retail products.
A product will be considered a Special Order when it is manufactured, customized, modified, plated, engraved, colored, personalized, configured, or otherwise prepared specifically for a customer.
Special Orders may include products customized according to:
Color
Gold finish
Metal finish
Engraving
Name
Logo
Initials
Artwork
Design
Material
Storage capacity
Device model
Customer specifications
Any other customization approved by the customer
Once customization or production has started, the order may not normally be cancelled, modified, exchanged, or returned due to a change of mind.
Any cancellation or modification requested after production has commenced will be subject to our written approval and any costs already incurred by the Company.
Nothing in this section limits any mandatory rights that apply in the event of a legally recognized defect or other non-waivable consumer right.
For customized products, we may request confirmation or approval of certain specifications before or during production.
Approval may be provided through:
Our website
Electronic message
Invoice
Order confirmation
Design proof
Photograph
Written instruction
Other electronic communication
Once the customer approves a design, color, engraving, spelling, layout, material, specification, or customization, that approval will be treated as authorization for us to proceed with production.
The customer is responsible for carefully checking all information before approval, including:
Names
Initials
Dates
Logos
Text
Spelling
Colors
Designs
Device models
Storage capacities
Other customization details
We are not responsible for an error contained in information or artwork supplied or expressly approved by the customer unless the final product materially differs from the approved specification due to an error attributable to us.
Dissatisfaction with a feature that accurately corresponds to a customer-approved design or specification will not, by itself, constitute a manufacturing defect.
The customer agrees that orders, approvals, instructions, invoices, confirmations, payment records, emails, WhatsApp communications, electronic messages, digital proofs, delivery records, and other electronic communications may be retained by the Company.
To the extent permitted by applicable law, such electronic records may be used to establish:
The specifications ordered
Customer approval
Payment authorization
Customization instructions
Changes requested by the customer
Production authorization
Shipping information
Delivery
Warranty history
Customer communications
The circumstances of any dispute or chargeback
We make reasonable efforts to display product colors, finishes, textures, and photographs accurately.
However, the appearance of a product may vary slightly because of factors including:
Screen calibration
Display technology
Device brightness
Photography
Studio lighting
Ambient lighting
Viewing angle
Material characteristics
Surface finishing
Hand-finishing processes
Production batches
Accordingly, minor variations between the color displayed on a screen or photograph and the physical product will not ordinarily constitute a defect where the product remains reasonably consistent with the approved or advertised specification.
Certain Paris Rose Gold products involve specialized craftsmanship and hand-finishing.
Due to the nature of bespoke production, minor variations may occur between individual pieces.
Reasonable variations in:
Finish
Tone
Texture
Engraving position
Surface appearance
Material grain
Hand-finished details
are characteristics of individually customized products and will not constitute manufacturing defects unless they materially impair the product or materially depart from the specifications agreed with the customer.
Where a product is described as gold-plated, 24K gold-plated, or as having another precious-metal finish, such terminology refers to the relevant surface plating or finishing process unless the product description expressly states that a component is made from solid precious metal.
Gold plating and decorative finishes are surface treatments and may be affected over time by use and environmental conditions.
Wear resulting from ordinary use or external factors is not automatically a manufacturing defect.
Factors that may affect plated or specially finished surfaces include:
Friction
Scratching
Impact
Sweat
Moisture
Water exposure
Perfume
Alcohol
Sanitizers
Cleaning chemicals
Cosmetics
Oils
Abrasive materials
Improper storage
Improper cleaning
Excessive heat
Unauthorized repair or modification
Any specific written warranty supplied with a product will govern manufacturing defects in the plating or finishing process.
Some products sold by Paris Rose Gold originate from third-party manufacturers and are subsequently customized, modified, plated, engraved, or finished by us.
Any manufacturer's warranty, where available, remains subject to that manufacturer's own terms, exclusions, geographic restrictions, and policies.
Customization or modification by a third party may affect the availability or scope of an original manufacturer's warranty.
Paris Rose Gold does not represent that a manufacturer's warranty will apply to a customized product unless expressly confirmed by us in writing.
Our own warranty obligations, where applicable, are governed by the warranty expressly provided by Paris Rose Gold.
All third-party names and trademarks remain the property of their respective owners.
Unless expressly stated otherwise, the use or customization of a third-party product does not imply sponsorship, endorsement, partnership, or affiliation between Paris Rose Gold and the original manufacturer.
We endeavor to provide accurate descriptions and specifications.
Product photographs may contain props, packaging, accessories, backgrounds, or other items for presentation purposes.
Only items expressly included in the product description, invoice, or order confirmation form part of the sale.
We reserve the right to correct genuine typographical, technical, photographic, or pricing errors.
Nothing in this section permits us to substitute a materially different product from the product agreed with the customer without the customer's agreement where such agreement is required by applicable law.
Submitting an order through our website does not necessarily constitute final acceptance of the order by us.
An automatic order confirmation generally confirms that we have received your order.
Orders may remain subject to:
Payment verification
Fraud screening
Product availability
Customization feasibility
Shipping restrictions
Address verification
Compliance checks
Our final acceptance
We reserve the right to refuse or cancel an order where reasonably justified, including where:
Payment cannot be verified
Fraud is suspected
Incorrect information was supplied
The product is unavailable
Customization cannot reasonably be completed
A material pricing error occurred
The order appears unlawful
Export, sanctions, customs, or regulatory restrictions apply
The transaction creates an unacceptable security or fraud risk
If we cancel an order after receiving cleared funds and before providing the relevant product or service, any amount properly due back to the customer will be returned in accordance with applicable law and our payment procedures.
Prices displayed on our website may change without prior notice before an order is accepted.
The applicable product price will normally be the price confirmed for the accepted order.
We reserve the right to correct obvious or genuine pricing errors.
If a material pricing error is identified before production or fulfillment, we may notify the customer and offer the option to:
Proceed at the corrected price; or
Cancel the affected order and receive a refund of the relevant amount paid
subject to applicable law.
Full or partial payment may be required before production begins.
Available payment methods may include:
Credit card
Debit card
Bank transfer
Approved electronic payment methods
Other payment methods expressly accepted by us
An order will not be considered paid until funds have been successfully received, cleared, and verified.
Customers are responsible for ensuring they are legally authorized to use the payment method submitted.
We may delay production or shipping while a payment is:
Pending
Under review
Unverified
Reversed
Disputed
Flagged for potential fraud
Due to the high value and customized nature of many of our products, we may conduct reasonable fraud and transaction verification.
We may request additional information or documentation where reasonably necessary to verify:
Customer identity
Billing details
Shipping information
Payment authorization
Transaction legitimacy
Failure to provide reasonably requested verification may result in an order being delayed, rejected, or cancelled.
Customers should contact us first if they believe there is a problem with an order or payment.
In the event of a chargeback, payment dispute, unauthorized-transaction allegation, or similar claim, we reserve the right, to the extent permitted by law, to provide relevant evidence to the applicable:
Bank
Payment gateway
Card issuer
Payment network
Acquirer
Insurer
Legal adviser
Court
Competent authority
Relevant evidence may include:
Invoice
Order information
Payment information
Customer correspondence
Design approvals
Customization approvals
Production records
Product photographs
Shipping records
Tracking data
Delivery confirmation
IP or device information where lawfully available
Warranty communications
Other records relevant to the transaction
Initiating a chargeback does not automatically cancel contractual obligations or establish that a transaction was unauthorized, defective, or refundable.
Delivery dates are estimates unless expressly guaranteed in writing.
Delivery may be affected by circumstances outside our reasonable control, including:
Customs
Courier delays
Weather
Security restrictions
Public holidays
Flight disruptions
Customs inspections
Government action
Incorrect customer information
Events of force majeure
We will take reasonable steps to fulfill accepted orders within the agreed or applicable period.
Customers are responsible for providing complete and accurate:
Name
Telephone number
Shipping address
Postal code
Country
Customs information where required
The customer should promptly notify us of any error.
Once an order has been shipped, changing the destination may not be possible.
Where additional costs arise solely because the customer provided incorrect information, refused delivery without lawful justification, failed to collect a shipment, or requested a change after shipment, we may charge reasonable additional shipping or handling costs to the extent permitted by law.
International orders may be subject to:
Customs duties
Import taxes
VAT
Brokerage fees
Clearance charges
Local regulatory requirements
Unless expressly stated at checkout or in the invoice as included in the purchase price, such destination-country charges are normally the responsibility of the customer.
The customer is also responsible for confirming that the product may lawfully be imported and used in the destination country.
We are not responsible for delays caused solely by customs or regulatory authorities where we have fulfilled our own legal and contractual obligations.
Customers are responsible for reviewing the product specifications before ordering and ensuring that the selected:
Model
Storage capacity
Network configuration
SIM or eSIM configuration
Frequency support
Charger or plug requirements
Software or regional features
are suitable for their intended country, carrier, or use.
Where the customer orders a particular configuration after being provided accurate specifications, incompatibility with the customer's carrier, country, or personal preference will not constitute a manufacturing defect unless we expressly guaranteed that compatibility.
Customers should inspect their order promptly upon receipt.
Any visible:
Shipping damage
Incorrect product
Missing item
Material external defect
should be reported to us as soon as reasonably possible and preferably within 10 days of delivery, together with clear photographs or videos and the order number.
Prompt notification enables us to investigate the matter with the courier and preserve relevant evidence.
Nothing in this section limits any longer mandatory period or legal right that applies under applicable law.
Because many Paris Rose Gold products are customized or specially produced, we do not offer voluntary returns or exchanges for change of mind, personal preference, or buyer's remorse on customized or Special Order products.
A return request under our voluntary return policy will only be considered where there is a confirmed manufacturing defect or other circumstance for which a return is required under applicable law.
A customer's dislike of an approved:
Color
Design
Engraving
Finish
Material
Layout
Customization
does not constitute a manufacturing defect where the finished product materially corresponds to the specifications approved by the customer.
If a customer believes a product contains a manufacturing defect, the customer must contact:
The claim should include:
Order number
Customer name
Description of the alleged defect
Clear photographs
Clear videos where appropriate
Any other reasonable information requested to evaluate the claim
We may require inspection of the product before determining whether a manufacturing defect exists.
No customer or third party may conclusively determine on our behalf that a product contains a manufacturing defect without allowing us a reasonable opportunity to inspect and assess the product, subject always to applicable consumer law.
Unless covered by an express written warranty or mandatory law, the following will not ordinarily be considered manufacturing defects:
Change of mind
Customer dissatisfaction with an approved design
Minor color variation
Normal wear and tear
Surface scratches caused after delivery
Impact damage
Dropping
Crushing
Bending
Misuse
Improper installation
Improper storage
Unauthorized repair
Unauthorized modification
Chemical exposure
Perfume exposure
Alcohol or sanitizer damage
Water or moisture damage
Heat damage
Damage caused by accessories or third parties
Cosmetic wear resulting from normal use
Where a manufacturing defect is confirmed, the remedy will be determined in accordance with:
Applicable mandatory law
The nature of the defect
The applicable written warranty
Our Return & Refund Policy
Depending on the circumstances and applicable law, a remedy may include:
Repair
Replacement
Refund
Another legally permitted solution
Nothing in these Terms & Conditions removes a remedy that a customer is mandatorily entitled to under applicable consumer protection law.
Any warranty provided by Paris Rose Gold applies only according to the warranty terms supplied with the relevant product or displayed on the applicable product or warranty page.
Warranty coverage does not generally extend to damage caused by:
Accident
Misuse
Negligence
Unauthorized repair
Unauthorized modification
Physical impact
Improper cleaning
Chemicals
Moisture
Water
Normal wear and tear
unless expressly stated otherwise in the applicable written warranty or required by law.
Products must not be sent to us without prior return authorization.
Unauthorized returns may be refused or returned to the sender, subject to applicable law.
Where a return is approved, we will provide instructions for the return.
Our current return location may be communicated to the customer when the return is authorized.
Where reasonably applicable, a returned product should include:
The product
Original accessories
Documentation
Packaging
Any items supplied with the order
Customers should package returned products securely.
This requirement does not permit us to refuse a legally required remedy solely because packaging is unavailable where applicable law provides otherwise.
Unless otherwise stated, the content created for the Paris Rose Gold website and brand, including:
Brand identity
Custom designs
Product concepts
Photographs
Videos
Graphics
Website content
Text
Custom artwork
Packaging concepts
is owned by or licensed to TOKYO PHONE TRADING and is protected to the extent provided by applicable intellectual-property law.
Nothing on our website grants a customer or third party a right to copy, reproduce, commercially exploit, distribute, or imitate our proprietary content without authorization.
Where a customer provides a:
Logo
Photograph
Trademark
Name
Artwork
Design
Text
Graphic
for customization, the customer represents that they have the necessary right or authorization to use and provide that material for the requested purpose.
The customer is responsible for claims arising directly from materials they supplied without the necessary authorization, to the extent permitted by applicable law.
We reserve the right to refuse customization that we reasonably believe may violate law or third-party rights.
Customers must not use our website or services to:
Commit fraud
Submit false information
Make unauthorized payments
Violate applicable law
Infringe intellectual-property rights
Introduce malicious software
Attempt unauthorized system access
Scrape or exploit our website unlawfully
Impersonate another person
Abuse our payment, return, or warranty systems
We may suspend or refuse service where reasonably necessary to protect our legal rights, systems, customers, or business.
Our website may contain services or links operated by third parties, including:
Shopify
Payment providers
Couriers
Social-media platforms
External websites
We are not responsible for the independent acts, systems, content, privacy practices, or services of unrelated third parties except to the extent that applicable law imposes responsibility on us.
Customers should review the applicable terms of third-party services they choose to use.
We endeavor to maintain our website and services but cannot guarantee uninterrupted or error-free availability at all times.
Our website may temporarily be unavailable because of:
Maintenance
Updates
Technical faults
Security incidents
Internet failures
Third-party provider failures
Events outside our reasonable control
To the maximum extent permitted by applicable law, TOKYO PHONE TRADING will not be liable for indirect, incidental, special, or consequential losses arising solely from circumstances beyond obligations imposed on us by law or contract.
Nothing in these Terms & Conditions excludes or limits liability where exclusion or limitation is prohibited by applicable law.
Nothing in these Terms excludes liability for a confirmed product defect, breach, fraud, or other matter to the extent that applicable law does not permit such liability to be excluded.
The customer is responsible for:
Providing accurate information
Reviewing the order before approval
Checking customization details
Using the product appropriately
Following care instructions
Maintaining account security
Complying with destination-country laws
Using lawful payment methods
Failure to comply with these responsibilities may affect the customer's rights where the failure causes or contributes to the claimed loss or damage, subject to applicable law.
To the extent permitted by applicable law, a customer agrees to indemnify TOKYO PHONE TRADING against third-party claims, reasonable losses, or costs directly arising from:
The customer's unlawful use of our services
Fraud by the customer
Unauthorized materials supplied by the customer
Violation of third-party intellectual-property rights caused by customer-supplied content
Material breach of these Terms & Conditions
This provision does not require a consumer to indemnify us for losses caused by our own breach, negligence, or misconduct where prohibited by law.
We will not be responsible for delay or failure caused by events beyond our reasonable control, to the extent permitted by law.
Such events may include:
Natural disasters
War
Civil disturbance
Government restrictions
Sanctions
Epidemics
Transport disruption
Courier interruption
Customs interruption
Power failure
Telecommunications failure
Major cybersecurity incidents
Supplier interruption
Other events beyond our reasonable control
We will take reasonable steps to reduce the effect of such events where practicable.
Personal information is processed according to our Privacy Policy.
Our Privacy Policy forms part of the policies applicable to transactions made through our website.
These Terms & Conditions should be read together with our:
Privacy Policy
Return & Refund Policy
Warranty Policy
Shipping Policy
Payment Terms
Product-specific terms
Any written customization approval
Where product-specific written terms are provided and validly agreed, those terms will apply to the relevant product in conjunction with these Terms.
Orders placed by dealers, distributors, resellers, corporate purchasers, or other business customers may be subject to additional commercial terms.
Unless expressly agreed otherwise in writing, consumer-specific rights apply only where applicable law classifies the purchaser and transaction as a consumer transaction.
Wholesale and reseller orders may be subject to separate:
Pricing
Minimum quantities
Payment terms
Warranty terms
Return terms
Distribution restrictions
We reserve the right to investigate claims that reasonably appear:
Fraudulent
Duplicated
Manipulated
Inconsistent with available evidence
Intended to abuse our warranty or refund process
We may request reasonable supporting documentation before resolving such a claim.
This does not prevent a genuine customer from exercising any mandatory legal right.
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed to the minimum extent necessary.
The remaining provisions will continue in effect to the extent permitted by law.
A failure or delay by TOKYO PHONE TRADING to enforce any right or provision will not constitute a waiver of that right or provision.
A waiver is effective only where expressly made by an authorized representative of the Company.
These Terms & Conditions, together with the applicable:
Order confirmation
Invoice
Product specifications
Approved customization
Warranty Policy
Return & Refund Policy
Privacy Policy
Shipping Policy
Other expressly incorporated terms
constitute the agreement governing the relevant transaction, subject to applicable law.
We may revise these Terms & Conditions from time to time.
Changes will apply prospectively from the effective or published date unless applicable law provides otherwise.
Changes will not retrospectively remove rights already accrued under an accepted order where doing so is prohibited by law.
These Terms & Conditions and transactions entered into with TOKYO PHONE TRADING will be governed by the laws of the United Arab Emirates, subject to any mandatory law that applies to a particular consumer or transaction.
To the maximum extent permitted by applicable law, disputes arising from these Terms or our services shall be subject to the competent courts of Dubai, United Arab Emirates.
Nothing in this clause deprives a consumer of a mandatory jurisdictional right that cannot lawfully be waived.
Nothing in these Terms & Conditions shall be interpreted as requiring TOKYO PHONE TRADING to:
Accept a fraudulent order
Continue an unauthorized transaction
Manufacture an unlawful customization
Waive payment due
Destroy evidence relating to a dispute
Accept a return for change of mind where no legal right exists
Treat normal wear and tear as a manufacturing defect
Treat customer-caused damage as a manufacturing defect
Treat an approved design preference as a manufacturing defect
Waive a legal defense
Waive a contractual right
Abandon a claim against fraud or misuse
TOKYO PHONE TRADING reserves all contractual and legal rights, remedies, defenses, and entitlements available under applicable law.
Questions regarding these Terms & Conditions may be directed to:
TOKYO PHONE TRADING
Operator of Paris Rose Gold
Dubai, United Arab Emirates
Website: parisrosegold.com
Email: contact@parisrosegold.com
Telephone: +971 52 441 1111
By placing an order with Paris Rose Gold, the customer confirms that they have had the opportunity to review:
The product description
Product specifications
Customization details
Price
Payment terms
Shipping terms
Return & Refund Policy
Warranty Policy
These Terms & Conditions
For customized orders, the customer further acknowledges that production may be based specifically on their selected or approved specifications and that, once production begins, the product may have limited resale value to another customer.
Accordingly, customized and Special Order products are not eligible for voluntary cancellation, exchange, or return merely because the customer changes their mind or no longer prefers an approved design, except where a mandatory legal right applies.
© 2026 TOKYO PHONE TRADING. All Rights Reserved.
Paris Rose Gold is operated by TOKYO PHONE TRADING.